Refund policy
Returns, Refunds & Exchanges
At The Sensory Corner, we want you to be satisfied with your purchase. If you receive a product that is faulty or damaged (excluding faults or damage caused by misuse, accidental damage, normal wear and tear, or use of the product), please contact us immediately so we can assist.
Faulty or Damaged Products
If a product is found to be faulty or damaged, we may, at our discretion:
- Replace the product; or
- Refund the purchase price, less any delivery costs.
To be eligible, the product must be returned within 14 days of receipt.
Please note:
- The Sensory Corner must be notified of any faults, damage, or issues as soon as reasonably possible after delivery.
- No refund or exchange will be processed until the product has been returned and assessed.
· Products will not be considered faulty where damage, wear, misuse, accidental damage, improper storage, or use outside the manufacturer's instructions has occurred
- Return shipping costs are the responsibility of the customer unless otherwise required by law.
- Approved refunds will be issued to the original payment method, as store credit, or by bank deposit.
· Where a product is confirmed to be faulty or supplied in error, remedies will be provided in accordance with applicable consumer law, and reasonable return shipping costs may be reimbursed.
Change of Mind Cancellations & Returns
Unless required by law, we are not obligated to provide refunds or exchanges for change-of-mind purchases. Any such requests may be considered at our sole discretion
For approved change-of-mind returns, original delivery charges are non-refundable. The customer is responsible for arranging and paying all costs associated with returning the product in saleable condition.
Approved returns are subject to a restocking fee of 15% of the purchase price.
If a refund is requested before goods are dispatched from our premises, a 3% payment processing fee and a $5 administration fee will be deducted from the refund amount.
Hygiene and Personal-Use Products
For health and hygiene reasons, refunds or exchanges for the following items will only be accepted if the products are unopened, unused, and returned in their original sealed packaging. This includes:
- Socks
- Underwear
- Compression wear
- Chewable products
Once opened, these items cannot be returned or exchanged unless they are faulty or otherwise covered under applicable consumer laws.
Suitability of Products
Product descriptions, dimensions, age recommendations, and sensory benefits are provided as general guidance only. Individual responses to sensory products vary between users. Customers are responsible for determining whether a product is suitable for their intended use prior to purchase.
Clearance and Sale Items
All clearance, discontinued, end-of-line, and sale items are final sales and cannot be returned, exchanged, or refunded for change of mind. This does not affect your rights under the Consumer Guarantees Act 1993
Digital Downloads
Due to the nature of digital products, all digital download sales are final and non-refundable.
This policy exists because:
- Digital products are accessible immediately after purchase and cannot be physically returned.
- Digital products contain proprietary and copyrighted content that remains accessible once downloaded.
- Restricting refunds on digital products helps prevent misuse and fraudulent claims.
If a digital download is included as part of a sensory kit or bundle that is returned, the retail value of the digital product(s) will be deducted from any refund or exchange amount.
We encourage customers to carefully review product descriptions, specifications, and compatibility requirements before purchasing. If you experience any issues accessing or using a digital download, please contact us and we will do our best to assist.
Consumer Rights
Nothing in this policy limits, excludes, or modifies any rights you may have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable consumer protection legislation.
Important: We reserve the right to refuse returns, exchanges, or refunds that do not meet the conditions outlined above, unless required by applicable New Zealand consumer law.
Questions about the Terms of Service should be sent to us at sales@sensorycorner.co.nz.